Terms of service

Welcome to Nuvessora. These Terms of Service govern your access to and use of our website and the purchase of products from our online store. By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. General Information

This website is operated by Nuvessora. Throughout the website, the terms "we," "us," and "our" refer to Nuvessora.

Nuvessora offers kitchen faucets and related products through its online store. These Terms of Service apply to all website visitors, customers, and other users of our services.

If you do not agree with these terms, please discontinue using our website.

2. Eligibility and Use of Our Website

By using Nuvessora, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes. You must not use our website to engage in fraudulent activity, violate applicable laws, interfere with website operations, or infringe the rights of others.

3. Products and Product Information

Nuvessora aims to provide accurate product descriptions, images, specifications, and pricing for our kitchen faucets.

However, product colors and appearances may vary slightly depending on screen settings, lighting, photography, and display technology. Customers should review product dimensions, installation requirements, materials, and compatibility details before purchasing.

We reserve the right to correct errors, update product information, or discontinue products when necessary, subject to applicable law.

4. Orders and Order Acceptance

When you place an order with Nuvessora, you agree to provide accurate, complete, and current contact and delivery information.

Submitting an order constitutes a purchase request. Orders may require verification before processing. We reserve the right to decline or cancel an order where permitted by law, including in cases involving suspected fraud, inaccurate information, product unavailability, or pricing errors.

If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

5. Pricing and Payment Terms

Product prices are displayed on the Nuvessora website. Prices and product availability may change without prior notice, subject to applicable law and any order already accepted.

Nuvessora currently accepts Cash on Delivery (COD) only. Customers are expected to pay the applicable order total when their package is delivered.

We do not currently accept online credit card payments, debit card payments, digital wallets, or bank transfers through our store.

Please review your order summary before confirming your purchase.

6. Shipping and Delivery

Nuvessora offers free shipping on eligible orders.

Our estimated delivery timeline is:

Handling time: 1–2 business days.
Transit time: 3–5 business days.
Total estimated delivery: 5–8 business days.

These timeframes are estimates and may vary because of carrier delays, weather conditions, holidays, delivery restrictions, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address. Nuvessora cannot guarantee delivery within a specific timeframe, but we will make reasonable efforts to assist with delivery-related questions.

Nothing in these terms limits any rights you may have under applicable consumer protection laws.

7. Returns and Refunds

Nuvessora offers free returns and refunds within 14 business days, subject to the eligibility requirements in our Return and Refund Policy and applicable law.

Eligible products must meet the applicable return conditions. Please contact our support team before sending an item back so that we can provide the appropriate instructions.

Once a refund is approved, our target processing time is approximately 3 days. The method and timing of an approved refund will be explained by our customer support team, particularly because our store accepts Cash on Delivery only.

For full details, please review the Return and Refund Policy published on our website.

8. Product Installation and Use

Customers purchasing kitchen faucets from Nuvessora are responsible for checking product compatibility and installation requirements before installation.

We recommend using a qualified professional where appropriate. Improper installation, misuse, unauthorized modification, or failure to follow product instructions may cause damage or affect product performance.

Nothing in this section excludes any applicable legal rights relating to defective or incorrectly described products.

9. Intellectual Property

All website content associated with Nuvessora, including text, graphics, logos, product descriptions, design elements, and other materials, may be protected by intellectual property laws.

You may use our website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, republish, or commercially exploit our content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services to support store operations.

Nuvessora does not control all third-party websites or services and is not responsible for their independent content, policies, or practices. Your use of third-party services may be subject to their own terms and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, Nuvessora will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be limited.

Nothing in these Terms of Service excludes or restricts liability that cannot legally be excluded or restricted, including applicable consumer rights relating to defective goods, misleading descriptions, or other legally protected claims.

12. Indemnification

To the extent permitted by law, you agree not to misuse our website or violate these terms in a manner that causes legally recoverable losses to Nuvessora or others.

Nothing in this section removes any rights or protections that cannot lawfully be waived.

13. Privacy

Your use of Nuvessora is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review the Privacy Policy to understand our information-handling practices.

14. Changes to These Terms

Nuvessora may update these Terms of Service from time to time to reflect changes in our business, website, products, or legal requirements.

Revised terms will be published on this page. Changes will apply as permitted by law, and we encourage customers to review this page periodically.

15. Governing Law

These Terms of Service are subject to the applicable laws and regulations relevant to the transaction and the rights of the customer. Any dispute will be handled in accordance with applicable law.