Refund policy

At Nuvessora, customer satisfaction is important to us. We want you to feel confident when shopping for kitchen faucets through our online store. This Return and Refund Policy explains the conditions, process, and timelines for requesting a return or refund.

By purchasing from Nuvessora, you agree to the terms outlined below.

1. Return Period

Nuvessora offers a 14-business-day return period. If you are not satisfied with your purchase, you may request a return within 14 business days of receiving your order, subject to the eligibility requirements in this policy.

To help us process your request efficiently, please contact our customer support team before sending any item back.

2. Return Eligibility

To qualify for a return with Nuvessora, products should generally meet the following conditions:

The return request is submitted within 14 business days of delivery.
The product is unused and in its original condition, where applicable.
The product includes its original packaging, accessories, and included components where possible.
Proof of purchase or order details are provided.
The product has not been damaged through improper installation, misuse, or mishandling.

Kitchen faucets should be inspected before installation. Installed, modified, or used products may not qualify for return unless the return relates to a defect, damage, or another issue covered by applicable law.

3. How to Request a Return

To request a return from Nuvessora, follow these steps:

Contact our support team using the email address or phone number listed below.
Provide your order number and the reason for your return request.
Include photographs if the product is damaged, defective, or incorrect.
Wait for our team to provide return instructions and confirmation.
Package the item carefully and follow the instructions provided.

Please do not send a return to our business address unless our team has confirmed that it is the correct return destination.

4. Free Returns

Nuvessora offers free returns for eligible products within the 14-business-day return period. Our support team will explain the return process and any necessary shipping arrangements.

If your product arrives damaged, defective, or incorrect, please contact Nuvessora promptly so that we can review the issue and help determine an appropriate resolution.

5. Refund Eligibility

Refunds from Nuvessora are available for eligible returns after the returned item or claim has been reviewed and approved.

Refund approval may depend on the product's condition, the reason for the return, and the requirements outlined in this policy. Nothing in this policy limits any consumer rights that cannot legally be excluded.

6. Refund Processing Time

Once your refund has been approved, Nuvessora aims to process it within approximately 3 days.

The time it takes for the refund to reach you may vary depending on the refund arrangement and any applicable payment or financial institution processing times.

Because Nuvessora accepts Cash on Delivery (COD) only, please contact our customer support team for instructions on how an approved refund will be issued.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect kitchen faucet from Nuvessora, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

Your order number.
A brief description of the problem.
Clear photographs showing the product and any visible damage, if applicable.

Our team will review your request and explain the available next steps, which may include a return, replacement, or refund as appropriate.

8. Cancellations

If you want to cancel an order placed with Nuvessora, contact our support team as soon as possible.

We will do our best to assist you before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the return process instead.

9. Exchanges

If you would like to exchange a kitchen faucet purchased from Nuvessora, please contact our support team to discuss your options.

Exchanges depend on product availability and the circumstances of your request. If an exchange cannot be arranged, our team can explain whether a return and refund is available under this policy.

10. Non-Returnable Situations

A return request may not be eligible for approval if the product has been damaged through misuse, unauthorized modification, improper installation, or avoidable mishandling after delivery.

However, these restrictions do not apply where they would conflict with your rights under applicable consumer protection laws, including rights relating to faulty or incorrectly supplied goods.